joburiIT.ro

[Full-time] Customer Support Agent at Webfusion

2012-02-01 22:21:14

Location: Iasi
URL: http://www.hosteuropegroup.com/webfusion/

Description:

Some internet companies make claims and assertions that suggest their heads are in the clouds not just their hosting.

Here at Webfusion we don’t need to do that – we just concentrate on the facts: We’ve been helping create the internet since 1997 and now how host more than 1.4 million websites and over 2.6 million domain names – making us the Number 1 hosting company in the UK.

We have a state-of-the-art eco-friendly UK data center and nearly 200 employees who are not only experts in their fields but enjoy working for us!

We’re proud to say we are very good at what we do, but we always want to be better. We are expanding our global presence and have recently launched in North America and Spain. We have a strong team in Romania that you would become part of working alongside colleagues in the UK. You will be helping design, develop and promote our global operation in the UK, Germany, Spain and the US.

Description:

We are currently looking for young professionals for a Romanian based Help Desk Team.

Chat away techie style!

Responsibilities:

Be the first point of contact for our customers
Understand the issue, resolve for the customers
Where required raise a ticket correctly and escalate to the proper department
Actively liaise with customers to ensure they are kept updated regarding their issues, providing responses where required and ensuring documentation of any investigation and follow-up
Utilize customer service techniques to discourage downgrades, disconnects and cancellations
Work productively while maintaining exceptional quality standards
Deliver exceptional support to our customers

Your favourite subjects of discussion will be:

Domain Names
DNS
Web Hosting
FTP
E-mail clients incl mobiles

Role summary:

Online chat live to potential customers advising them which of our products and services will suit their needs
Online chat live to current customers helping to resolve their technical support problems
Using our CRM to track all customer chats, changes and points of actions
Answering customers technical support issues through our CRM (email)
Escalating tickets to the 2nd level team
Working closely with colleagues to identify and raise issues to improve customer satisfaction and experience

Requirements:

Very good written English
Medium typing speed (36 wpm)
Good communication skills
Experience in customer support or help desk
Team player and positive attitude under workload pressure

Benefits:

Working in one of the biggest UK hosting companies
Experience with latest shared hosting, domain names, dedicated servers technologies
Participation in company meetings and events;
Opportunity to establish valuable career contacts;
Free training
Competitive pay and holiday pay

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[Full-time] C++/VB/Delphi Developer at Pentalog

2012-01-06 10:39:09

Location: Cluj-Napoca
URL: http://jobs.pentalog.ro/informatica-de-gestiune/php-software-engineer-cluj/

Description:

When it comes to developing great software, we put passion in all our project. If you feel the same when it comes to your work, we invite you to be part of our team, having the role of C++/VB/Delphi Developer.

Your role in team:

We are looking for people who are interested in developing their career with us, as we develop our software team.

Your mission will be to provide software development in C++ / VB / Delphi. Depending on customer requirements, match the existing needs of the client application, bug fixes.
Requirements:

Bachelor degree in Computer science or other relevant education

Desired skills: – Full understanding of software engineering best practices and methodologies – At least 3 years’ experience as a C++/VB / Delphi developer – Strong knowledge in Object oriented programming & Design patterns – Experience in Win32 and Multi-Threading programming – Experience in .NET programming and C# – Advantage – Experience in JAVA programming – Advantage – Experience with DCOM/COM, XML related standards, TCP/IP – Advantage

Non-technical requirements: – Superior and innovative problem-solving skills; – Initiative and the ability to detect both the advantages and the limits of a solution; – Good communication skills; – The ability to work both in a team and as an individual; – Extrovert, self-motivated and flexible; – Advanced English knowledge.

In order to assess your own technical level and to gain an added value to your IT profile, you can access and select specific IT tests here.

Benefits:

- Possibilities of promotion and development of a career plan; – Integration in a dynamic, multicultural working environment; – Involvement in international projects; – Meal tickets; – Health insurance.

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[Full-time] Customer Support Engineer – Level 2 at Pentalog

2012-01-06 10:37:05

Location: Cluj-Napoca
URL: http://jobs.pentalog.ro/informatica-de-gestiune/php-software-engineer-cluj/

Description:

When it comes to developing great software, we put passion in all our project. If you feel the same when it comes to your work, we invite you to be part of our team, having the role of Customer Support Engineer.

Your role in team:

The primary responsibility of a Tier II CSE is to be the frontline technical for various clients. CSEs must be able to quickly get to the root of customer problems by gathering all the necessary technical information then analyzing, troubleshooting, and ultimately resolving customer product concerns.

Typical Duties:

- Dealing with customer calls; – Diagnose and solves technical issues at 2nd level. Escalates to 3rd level when needed; – Provides technical assistance and remote troubleshooting support as part of a global 24-7 support organization; – Responsible for activities taking place on customer sites (abroad) – upgrades, installations; – Develops and requests new Support Tools to drive efficiency in resolving support cases; – Understands customers business needs, help the customers in building company’s solutions.

Requirements:

- Relevant technical education (electronics/computers technician/engineer); – Knowledge of Windows Server operating system architecture and security; – Knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as trace route, ping, and dig; – Knowledge and experience with SQL DB – SQL queries; – Office application; – Experience in high tech customer support; – Experience in on-job support at customer sites; – QA background; – CRM experience.

Non-technical requirements: – Independent and fast learner; – Strong customer facing skills; – Good communication and interpersonal skills; – The ability to work both in a team and as an individual; – Extrovert, self-motivated and flexible; – Advanced English knowledge.

Benefits:

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[Full-time] Customer Support Engineer – Level 3 / 4 at Pentalog

2012-01-06 10:28:58

Location: Cluj-Napoca
URL: http://jobs.pentalog.ro/informatica-de-gestiune/php-software-engineer-cluj/

Description:

Your role in team:

The primary responsibility of a Tier III CSE is to be the frontline technical for various clients. CSEs must be able to quickly get to the root of customer problems by gathering all the necessary technical information then analyzing, troubleshooting, and ultimately resolving customer product concerns.

Typical Duties:

- Maintain written and verbal communication with customers; – Diagnose and solves technical issues at 3rd and 4th level. Escalates to development when needed; – Provides technical assistance and remote troubleshooting support as part of a global 24-7 support organization; – Responsible for activities taking place on customer sites (abroad) – upgrades, installations; – Develops and requests new Support Tools to drive efficiency in resolving support cases; – Understands customers business needs, help the customers in building company’s solutions; – Managing release of software versions; – In depth incident investigation and troubleshooting.

Requirements:

- Relevant technical education (electronics/computers technician/engineer); – At least 3 years of experience in high tech customer support; – Knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as trace route, ping, and dig – an advantage; – Knowledge and experience with SQL DB – SQL queries; – Office application – obligatory; – Experience in high tech customer support; – Experience in on-job support at customer sites; – QA background; – CRM experience; – Experience with ITIL standards – advantage; – Experience in the retail industry – advantage; – Familiarity with Software life cycle;

Benefits:

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[Full-time] Customer Care & Relations Specialist at Machteam Soft

2011-10-17 15:02:19

Location: Bucuresti
URL: http://www.machteamsoft.ro

Description:

CANDIDATUL IDEAL: – Studii superioare; – Minim 1 an experienta in domeniu; – Limba Engleza- nivel mediu sau avansat.

RESPONSABILITATI / BENEFICII: – Oferirea de informatii si solutii corecte si complete utilizatorilor, referitoare la serviciile site-urilor: www.sentimente.ro, www.acasa.ro, www.comunicatedepresa.ro, www.colegiimei.ro, www.zodii.ro etc; – Acordarea de asistenta si consiliere clientilor in utilizarea serviciilor; – Inregistrarea si rezolvarea solicitarilor clientilor prin mijloace specifice; – Procesarea de modificari in profilul clientilor, in conformitate cu procedurile in vigoare.
Beneficii: – Oportunitati reale de dezvoltare personala si profesionala alaturi de o echipa tanara; – Pachet salarial motivant; – Cursuri periodice din domenii: business developement/marketing online/ publicitate/ comunicare; – Acces gratuit sala/fitness.

DESCRIEREA COMPANIEI:
Compania Machteam Soft, unul dintre cei mai importanti jucatori din internetul romanesc, face parte din grupul american de investitii New Century Holdings, cu sediul central in New York si care desfasoara operatiuni in intreaga lume. New Century Holdings este prezent pe piata romaneasca inca din 1994 si detine participatii la peste 300 de companii romanesti din diverse domenii de activitate: grupul Vel Pitar, Libra Bank, etc.
Machteam Soft recunoaste ca angajatii sunt motorul succesului sau si, de aceea, are o echipa de peste 80 de profesionisti a caror performanta este recompensata prin oportunitatea de a imparti realizarile companiei.
Cautam oameni pasionati, motivati, cu o puternica dorinta de autodezvoltare si care vor sa accelereze trendul crescator al proiectelor noastre.
Daca iti doresti ca realizarile tale sa ajunga la cei 3.5 milioane de utilizatori romani care viziteaza in fiecare luna site-urile noastre, esti persoana potrivita pentru noi.

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[Full-time] Consultant software economic at Viami Solution SRL

2011-04-29 14:49:23

Location: Bucuresti
URL: http://www.viami.ro

Description:

Descrierea postului: – invatarea aplicatiilor software realizate de firma noastra – acordarea de consultanta clientilor – editarea de articole si manuale de utilizare – promovarea solutiilor software

Cerinte: – cunostinte gestiune si contabilitate – cunostinte software si baze de date – experienta in software economic – onestitate, responsabilitate si amabilitate

Oferta (bonusuri, beneficii): – program flexibil – bonusuri pe proiecte – mediu office prietenos

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[Full-time] Customer Support Agent at Webfusion

2011-04-29 09:07:11

Location: Iasi
URL: http://corporate.webfusion.co.uk

Description:

Some internet companies make claims and assertions that suggest their heads are in the clouds not just their hosting.

We have a state-of-the-art eco-friendly UK data center and nearly 200 employees who are not only experts in their fields but enjoy working for us!

Description:

We are currently looking for young professionals for a Romanian based Help Desk Team.

Chat away techie style!

Responsibilities:

Be the first point of contact for our customers
Understand the issue, resolve for the customers
Where required raise a ticket correctly and escalate to the proper department
Actively liaise with customers to ensure they are kept updated regarding their issues, providing responses where required and ensuring documentation of any investigation and follow-up
Utilize customer service techniques to discourage downgrades, disconnects and cancellations
Work productively while maintaining exceptional quality standards
Deliver exceptional support to our customers

Your favourite subjects of discussion will be:

Domain Names
DNS
Web Hosting
FTP
E-mail clients incl mobiles

Role summary:

Online chat live to potential customers advising them which of our products and services will suit their needs
Online chat live to current customers helping to resolve their technical support problems
Using our CRM to track all customer chats, changes and points of actions
Answering customers technical support issues through our CRM (email)
Escalating tickets to the 2nd level team
Working closely with colleagues to identify and raise issues to improve customer satisfaction and experience

Requirements:

Very good written English
Medium typing speed (36 wpm)
Good communication skills
Experience in customer support or help desk
Team player and positive attitude under workload pressure

Benefits:

Working in one of the biggest UK hosting companies
Experience with latest shared hosting, domain names, dedicated servers technologies
Participation in company meetings and events;
Opportunity to establish valuable career contacts;
Free training
Competitive pay and holiday pay

Apply to this job

[Full-time] Account Manager at ZITEC

2011-03-29 08:49:27

Location: Bucuresti
URL: http://www.zitec.com

Description:

Responsibilitati:

- Asigura fluxul de comunicare cu beneficiarii proiectului; – Sumarizeaza cerintele agreate in cadrul sedintelor de proiect; – Urmareste derularea proiectului si respectarea termenelor de livrare; – Asista managerii de proiect in monitorizarea si raportarea activitatii pe durata dezvoltarii si/sau a mentenantei proiectului; – Analizeaza si raporteaza problemele aparute pe durata desfasurarii proiectului; – Urmareste scadenta facturilor si centralizeaza toate informatiile necesare facturarii;

Candidatul ideal:

- Studii superioare finalizate, preferabil cu profil tehnic (Automatica, Electronica, Matematica-Informatica, Informatica aplicata, Cibernetica etc) – Experienta relevanta in in gestionarea unui portofoliu de clienti, de preferat in domeniul IT software; – Cunostinte avansate de Limba Engleza – Capacitate de organizare, planificare si orientare catre detalii – Abilitatea de a gestiona mai multe proiecte concomitent – Capacitate de sinteza si gandire analitica – Foarte bune abilitati de comunicare si orientare catre client

Oferta: – atmosfera relaxata – proiecte deosebit de interesante – bonuri de masa – servicii medicale Premium in cadrul unei clinici private

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